Access for Individuals with Disabilities

The Folly Theater entrance is accessible without use of stairs.

Arrangements must be made in advance for seating in wheelchair accessible rows.

There is no elevator in the Folly Theater. A wheelchair lift (stair-glide) is available to provide access from the West Lobby area to the Shareholder’s Room.

Individuals with hearing impairment may request an electronic hearing assistant from the house manager or an usher. A photo ID may be requested for use of the hearing assistant for collateral.

Requests for a qualified sign language interpreter for a scheduled event should be made at least fourteen (14) days before the event. While the Folly Theater will attempt to arrange a qualified sign language interpreter on shorter notice, we cannot guarantee availability. Requests must be made in writing to The Folly Theater, Attn: Stephanie Ornburn, Event Manager, P.O. Box 26505, Kansas City, MO 64196 or [email protected].

Bar Service

Bar service is available depending on the event. Bars serving both alcoholic beverages and soft drinks are located in the West and Upper Lobbies. State Law requires that alcoholic beverages not be carried off premises.

Camera & Tape Recordings

Because of the disturbance and contractual arrangements with many performers, camera and tape recorders are strictly forbidden in the auditorium for mos performances. They should be checked with the House Manager and reclaimed after the performance.

Cell Phones & Pagers

Guests may leave pagers with the Box Office or House Management and notation of guest name, seat location, and pager number will be made.

Cellular phones should be turned off while in the theater.

Late Arrival

Latecomers will be seated at the discretion of the House Manager. The seating policy pertains to each event.

Lost and Found

To check for lost items, call the box office at (816) 474-4444.

Public Telephones

Public telephones are available upon request.


Tours of the theater are available upon request by contacting the administrative office Monday through Friday, 9:00 a.m. – 4:00 p.m.


The Folly Theater is a smoke-free facility.

Refunds & Exchanges

Per policy, all ticket sales are final. If an event is postponed to a later date, the refund & exchange policy on tickets will be at the presenting organization’s discretion. If the event is presented by the Folly Theater, then we will attempt to move all tickets to the new date and allow a grace period for returns if necessary. 

Regarding refunds – Shipping, handling, and service charges are non-refundable, even if event is cancelled.

COVID-19 Updates

The Folly Theater and its staff are closely monitoring the situation and working with local health officials as well our presenting clients to provide a safe environment for our patrons. You can keep up with our updates at FollyTheater.org/Coronavirus