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COVID-19 Policy

While no overarching policy regarding masks, vaccinations, or proof of negative testing is currently in place, we at the Folly Theater are always closely monitoring the situation and working with local health officials to provide a safer environment for our patrons.

Should any requirements be made per an event presenter, those parameters will be listed on their respective event information landing page here on the website. In the event of a rise in cases and restrictions implemented by the city of Kansas City and/or the CDC, we will reach out to ticketholders of those affected events with next steps.


Access for Individuals with Disabilities

The Folly Theater main entrance is accessible without the use of stairs. Arrangements must be made in advance for seating in accessible rows on the Orchestra level when purchasing tickets online, or by calling 816-474-4444

As a historic venue, a small lift is located in the West lobby to access the Patron’s lounge, though there’s no full-service elevator system within the Folly Theater to access all levels. We ask that patrons please plan accordingly based on individual physical needs.

Individuals with hearing impairment may request an electronic hearing device from the house manager or an usher. A photo ID may be requested for use of the device.

Requests for a qualified sign language interpreter should be made at least fourteen (14) business days before the event. While the Folly Theater will attempt to arrange a qualified sign language interpreter on shorter notice, we cannot guarantee availability. Requests can be made to:
Stephanie Spatz-Ornburn, Event Manager – | 816-768-6880


Bar Service

Bars serving both alcoholic beverages and soft drinks are available depending on the event and are located in the West and Upper Lobbies and must be consumed within the Folly Theater as state law requires that alcoholic beverages not be carried off-premises.
*Outside food and drink strictly prohibited 


Late Arrival

The late arrival policy is determined by the presenting organization on a show-by-show basis. Late arrivers may be asked to wait momentarily in the lobby until an appropriate pause to enter the auditorium and be shown to their seat.


Under Age Patrons

All event attendees, regardless of age, require ticket for admission unless specifically stated on the event listings found here on

Some events may not be appropriate for children of all ages due to content, duration or atmosphere and we leave discretion to the parent or guardian if they allow exposure of children in their care to the type. We encourage parents and guardians research theme and style of the artist(s) in question by viewing publicly published examples (Youtube videos, Netflix specials, etc)

Though incredibly rare, if a tour or presenter restricts access based on age, that information will be listed on the applicable event listings here on


Refunds and Exchanges

All ticket sales are final.
In the event an event is postponed to a later date, ticketholders will be notified and the opportunity for refund and exchanges will be at the presenting organization’s discretion.


Can’t Attend the Performance?

For Folly presented events (Jazz Series, Americana Series, etc) original ticket purchasers may submit tickets purchased through the Folly Theater at least 24 hours before the event as a tax-deductible donation. Contact us at 816-474-4444 or email


Prohibited Items

The following items are NOT allowed in the Folly Theater*

  • Outside food & beverages
  • Firearms (including conceal and carry)
  • Weapons
  • Coolers
  • Balloons
  • Fireworks
  • Illegal Substances
  • Professional cameras without prior arrangements
  • Frisbees
  • Beachballs
  • Spurs
  • Artificial noisemakers
  • Laser Pointers
  • Signs and posters

*List is not exhaustive and subject to change without notice


Cell Phones and Other Devices

Cell phones and mobile devices should be turned to silent mode or turned off during all performances. Any other devices (such as tablets, iPads or laptops) that may disrupt other patron’s enjoyment are asked to be turned off or to be left at home.


Camera & Tape Recordings

Recording any presentation or event in the Folly Theater is strictly prohibited unless otherwise approved by the presenting organization. Approved photographers or videographers may in no way intrude on other patron’s enjoyment of the performance. If you are seen recording an event, Folly staff may ask for your device which will be returned after the show. Failure to comply may result in you being asked to leave.



Folly Theater staff is dedicated to ensuring the safety and security of all patrons. Those attending a Folly Theater event are expected to abide by the rules of the facility. The Folly Theater does not permit guns or weapons of any kind.  Patrons may be screened by security using hand-held wands and all bags may be checked depending on the security policy in place at the presented performance.



Re-Entry policy is determined by the presenting organization on a show-by-show basis.  If a patron departs a performance with a no-re entry policy, the patron will be required to purchase another ticket (subject to availability).


Lost and Found

Items found in the theater are held for 90 days. To check for lost items, email or call the box office during business hours at (816) 474-4444